Terms & Conditions
Terms of web-sale:
KURODAI’s terms of sale shall apply to all on-line contracts for the purchase of goods by you (client) from us (the seller - KURODAI), to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order.
Eligibility to Order/Purchase
To place an order on the Website, you must be at least 18 years of age and abide by all applicable local, state, federal and international laws and regulations.
Placing an order:
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order with KURODAI, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it.
We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us - KURODAI. This might mean that in a multi-item order all parts may not be available, or that an order is delivered in parts.
When an order is only partly delivered, or part cancelled, or delivered in parts, the 14 day return window applies to each delivery separately.
Product Availability and Pricing
For product availability and pricing questions, please call us at +60186654808 or email us at firstname.lastname@example.org and we will be happy to help you with your inquiry. Prices are quoted in U.S. dollars and are subject to change at any time. Discounts are usually limited time offers and may not be combined with any other offers. KURODAI makes no representations as to how long a limited time offer will be available or whether and for how long the product was sold at the manufacturer's suggested retail price prior to any discount being offered. We reserve the right to limit the quantities of any products or services that we offer through the Website at our sole discretion.
Product Images, Content and Specifications
All features, content, specifications, products and prices of products described at or depicted on the Website and Services are subject to change at any time without notice. All product descriptions are approximate, provided for convenience only and may be subject to substitutions where indicated. We make all reasonable efforts to accurately display the attributes of our products, including their respective sizes and colors; however, the actual size, color and other attributes you see may vary and will depend on your computer system, and as such we cannot guarantee that your computer will accurately display such attributes. While KURODAI attempts to be as accurate as possible in its product descriptions on the Website and Services, KURODAI does not warrant that product descriptions or other Content is accurate, complete, reliable, current or error-free. If a product offered by KURODAI is not as described, your sole remedy is to return it in unused condition pursuant to KURODAI's Return Policy, citing the reasons the product is not as described.
Transactions on the Website
You represent and warrant that you are buying products from the Website for your own personal or household use only, and not for resale or export. KURODAI reserves the right to refuse any order you place with us in violation of this section or this Agreement. For example, we reserve the right to limit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or unauthorized distributors or wholesalers. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per account, per payment method, per billing and/or shipping address or per order. In the event we modify or cancel an order, we will attempt to notify you by using the e-mail, billing address or phone number provided at the time the order was placed.
It is your responsibility to ascertain and obey all applicable local, state, federal and international laws with respect to the possession and use of any item purchased from the Website. By placing an order, you represent and warrant that the products ordered will be used only in a lawful manner.Shipping Policy and Risk of Loss
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is valid and compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the third-party carrier. You are responsible for filing any claims with the applicable carrier for any damaged and/or lost shipments.Prohibitions:
You must not misuse this website. You will not: commit or encourage a criminal offence, transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, hack into any aspect of it, corrupt data, cause annoyance to other users, infringe upon the rights of any other person's proprietary rights, send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under Malaysian Law.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.Return Policy
KURODAI is committed to exchange or refund any product that does not suit your expectations - if returned in good condition within 2 weeks (14 days) of its actual receipt (this allows for any delays on our side in the sending of your order). If for any reason this is not possible please let us know and if we will try to extend this period by a few days.
For returns, the shipping and any related return costs are at your expense. If an item is off spec, we will pay for its return. If it is being exchanged for another size or item, we may not be able to pay for a second outgoing shipment, if the first one was covered by a minimum spend.
Please make sure that any returns are sent with the order number and your name - both clearly included as the minimum information needed - this can also ideally be also written on the outside of the package. Ideally send us an email with the tracking number and details by using the contact email at the bottom of the website, stating your order reference number.
We cannot be held responsible for any duty charges incurred on any items return - which should be nil as it is a valid return and should not be subject to any tax therefore if paperwork is correctly filled in: any such charges wrongly charged or incurred would have to be taken off the return refund amount. If you are needing help with this, please process please contact us so we can help you make sure that this is done properly for both parties. If it seems very expensive, please contact us as we may be able to provide a return for you with DHL more cheaply than you can.
Kurodai International Sdn Bhd (1421965-D),
12A, Jalan Berkat 12,
Taman Malim Jaya,
75250 Melaka (Malaysia)
Please make sure the order number + your purchaser’s name is included with the return - we used to always include a return slip by which to send this information but again for the green issue we generally do not now. If you want one, please email us and we can email a copy to you - but it’s easier to do this by email.
In the case when, out of goodwill, KURODAI accepts a return that was not authorized or not in compliance, we can withhold 10% of the value of the returned item/s from the refund to cover the obvious admin costs, to a maximum value of USD100, along with the cost of sending, and any cost to us for the return also. In any case where there are unnecessary administration and communication costs then these will be added and taken off additionally.
If a delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay, however we cannot be held responsible for delays caused by this event.
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Malaysian Law and shall be subject to the exclusive jurisdiction of the Malaysian Consumer Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.
Professional and Medical Advice Disclaimer
Any information provided on the Website and Services, including product descriptions and instructions, is for informational purposes only. Use of the Website and Services or any information provided to you is not meant to serve as a substitute for professional or medical advice. KURODAI makes no representations, warranties or health related claims on the Website or Services. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product.
Complaints or Concerns
If you have any complaints or concerns regarding the Website or Services, please contact us at +60186654808 or email us at email@example.com
Call Monitoring and Recording
For quality assurance, KURODAI may record and/or monitor incoming calls to, and outgoing calls from, KURODAI. By accepting this Agreement, you also consent to all call recording and monitoring performed by KURODAI or its agents, employees and/or affiliates.