KURODAI is committed to exchanging or refunding any product that does not suit your expectations - if returned in good condition within 2 weeks (14 days) of its actual receipt (this allows for any delays on our side in the sending of your order). If for any reason this is not possible please let us know and we will try to extend this period by a few days.
For returns, the shipping and any related return costs are at your expense. If an item is off-spec, we will pay for its return. If it is being exchanged for another size or item, we may not be able to pay for a second outgoing shipment, if the first one was covered by a minimum spend.
Please make sure that any returns are sent with the order number and your name - both clearly included as the minimum information needed - this can also ideally be also written on the outside of the package. Ideally send us an email with the tracking number and details by using the contact email at the bottom of the website, stating your order reference number.
We cannot be held responsible for any duty charges incurred on any items return - which should be nil as it is a valid return and should not be subject to any tax therefore if paperwork is correctly filled in: any such charges wrongly charged or incurred would have to be taken off the return refund amount. If you are needing help with this, please process please contact us so we can help you make sure that this is done properly for both parties. If it seems very expensive, please contact us as we may be able to provide a return for you with DHL more cheaply than you can.
Kurodai International Sdn Bhd (1421965-D),
12A, Jalan Berkat 12,
Taman Malim Jaya,
75250 Melaka (Malaysia)
Please make sure the order number + your purchaser’s name are included with the return - we used to always include a return slip by which to send this information but again for the green issue we generally do not now. If you want one, please email us and we can email a copy to you - but it’s easier to do this by email.
In the case when, out of goodwill, KURODAI accepts a return that was not authorized or not in compliance, we can withhold 10% of the value of the returned item/s from the refund to cover the obvious admin costs, to a maximum value of USD100, along with the cost of sending, and any cost to us for the return also. In any case where there are unnecessary administration and communication costs then these will be added and taken off additionally.
If a delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay, however, we cannot be held responsible for delays caused by this event.
In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Malaysian Law and shall be subject to the exclusive jurisdiction of the Malaysian Consumer Courts. If any provision of these Terms & Conditions is held by any court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.